News

Customer Privacy Notice

On this page

Be Clean Services Limited

Company name: Be Clean Services Limited
Company number: 15045016
Director: Ludiata Wasansua
Registered office: Flat 3, 44a Cavendish Street, Manchester, M15 6BQ

Effective date: 14 October 2026

1. Introduction

Be Clean Services Limited (“we”, “us” or “our”) is committed to protecting the privacy and personal information of our customers. This Privacy Notice explains how we collect, use, store and protect your personal data when you contact us, request a quotation, book our cleaning services or otherwise interact with our business.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

2. Personal Information We Collect

Depending on the services you request, we may collect the following information:

  • Contact details: Your name, telephone number, email address and postal address.
  • Service details: The address where cleaning services are required, the type of cleaning requested, booking dates, appointment times and any specific instructions.
  • Customer and payment records: Quotations, invoices, payment status, transaction records and details necessary to manage your account. We do not intend to collect or store your full payment card details.
  • Communications: Information you provide when contacting us by telephone, email, text message, social media or other communication channels.
  • Property access information: Where necessary, arrangements for accessing your property, including key collection or entry instructions. We ask customers not to share unnecessary security-sensitive information.
  • Website and technical information: Where applicable, information such as IP addresses, website usage data and cookie preferences.

We only seek to collect information that is reasonably necessary for our business purposes.

3. How We Use Your Personal Information

We may use your personal information to:

  • Respond to enquiries and provide quotations.
  • Arrange, deliver and manage cleaning services.
  • Confirm bookings, appointments, cancellations and changes.
  • Communicate with you about your services.
  • Prepare invoices, process payments and maintain financial records.
  • Handle complaints, feedback, disputes and customer service requests.
  • Maintain appropriate business, accounting and administrative records.
  • Protect our business, customers, employees and property against fraud or misuse.
  • Comply with applicable legal and regulatory obligations.
  • Send information about our services or promotions where permitted by law and, where required, with your consent.

4. Our Lawful Bases for Processing

We process personal data only where we have an appropriate lawful basis. Depending on the circumstances, these bases may include:

  • Contract: Where processing is necessary to provide our cleaning services, fulfil a booking or take steps requested by you before entering into a contract.
  • Legal obligation: Where we must retain or disclose information to meet legal, tax, accounting or regulatory requirements.
  • Legitimate interests: Where processing is necessary for our reasonable business interests, such as managing customer relationships, improving our services, preventing fraud and handling disputes, provided those interests do not override your rights.
  • Consent: Where you have freely given consent for a specific purpose, such as certain forms of direct marketing or the use of non-essential cookies.

Where we rely on consent, you may withdraw it at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

5. Sharing Your Personal Information

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary, including:

  • Service providers who support our business operations, booking systems, communications or IT systems.
  • Accountants, professional advisers and insurers.
  • Payment service providers and banks involved in processing payments.
  • Legal, regulatory or law enforcement authorities where disclosure is required or legally permitted.
  • Other parties where necessary to establish, exercise or defend legal claims.

We require appropriate safeguards when third parties process personal data on our behalf. Where required, we put suitable contractual arrangements in place.

6. How Long We Keep Your Information

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting and reporting requirements.

Retention periods depend on the type of information, the nature of our relationship with you and any applicable legal obligations. For example, financial and transaction records may need to be retained for the periods required by tax and accounting legislation.

When personal data is no longer required, we will securely delete it or anonymise it where appropriate, unless we have a lawful reason to retain it for longer.

7. How We Protect Your Information

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure or destruction.

Access to personal information is limited to people who reasonably need it for legitimate business purposes. However, no method of electronic transmission or data storage can be guaranteed to be completely secure.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable data protection law.

8. Your Data Protection Rights

Under applicable data protection law, you may have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Ask us to correct inaccurate or incomplete information.
  • Erasure: Request deletion of your personal data in certain circumstances.
  • Restriction: Ask us to restrict the processing of your information in certain circumstances.
  • Data portability: Request certain personal data in a commonly used, machine-readable format where the legal conditions are met.
  • Object: Object to processing based on legitimate interests and to direct marketing.
  • Withdraw consent: Withdraw consent where we rely on it as our lawful basis.

These rights are subject to applicable legal conditions and exemptions. We may need to verify your identity before responding to a request.

To exercise your rights, please contact us using the details in Section 12.

9. Direct Marketing

We may contact you about our services where permitted by applicable law.

You can opt out of marketing communications at any time by following the unsubscribe instructions in the communication or contacting us directly. We will respect your request and retain only the information necessary to record and honour your preference.

We will not send electronic marketing where consent or another applicable legal requirement has not been satisfied.

10. Cookies and Website Tracking

If we operate a website, it may use cookies or similar technologies to support essential functions, understand website usage or improve your experience.

Where required by law, we will obtain your consent before using non-essential cookies or similar tracking technologies. You can manage cookies through the website’s cookie settings and, where appropriate, through your browser settings.

Further details may be provided in a separate Cookie Policy.

11. International Data Transfers

If we transfer personal data outside the United Kingdom, we will ensure that the transfer complies with applicable data protection legislation and that appropriate safeguards are in place where required.

12. Contact Details and Complaints

If you have questions about this Privacy Notice, wish to exercise your data protection rights or have concerns about how we handle your information, please contact:

Be Clean Services Limited
Company number: 15045016
For the attention of: Ludiata Wasansua, Director
Registered office: Flat 3, 44a Cavendish Street, Manchester, M15 6BQ

Email: benji@becleanservicesltd.co.uk
Telephone: 07539 000712

If you are unhappy with how we have handled your personal information, please contact us first so that we can attempt to resolve your concerns.

You also have the right to complain to the UK Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Website: https://ico.org.uk/
Telephone: 0303 123 1113

13. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our business practices, services or legal obligations. The latest version will be made available through our website or provided on request.

Last updated: 14 October 2026

Be Clean Services Limited is committed to handling customer personal information fairly, lawfully, transparently and securely.

View all policies · Contact us