Privacy & Cookies Policy

Be Clean Services Limited

Last updated: 14 October 2026

1. Introduction

Be Clean Services Limited (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, share and protect your personal data when you use our cleaning services, contact us, request a quotation, make a booking, visit our website or otherwise interact with our business.

We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended.

2. Who We Are

The data controller responsible for your personal data is:

Company name: Be Clean Services Limited
Company number: 15045016
Director: Ludiata Wasansua
Registered office address: Flat 3, 44a Cavendish Street, Manchester, M15 6BQ, United Kingdom.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the contact details provided in our service agreements, quotations or other business communications.

3. Personal Information We Collect

We may collect and process the following categories of personal information, depending on your relationship with us and the services you use.

3.1 Personal and Contact Information

Full name.
Home or business address.
Email address.
Telephone number.
Other contact details you choose to provide.

3.2 Booking and Service Information

Details of cleaning services requested or provided.
Property access instructions, where necessary.
Appointment dates and times.
Service preferences and special requests.
Customer feedback, complaints and communications.
Information needed to prepare quotations, invoices and service agreements.

3.3 Payment and Transaction Information

Payment records and transaction details.
Invoices, receipts and billing addresses.
Information necessary to manage outstanding payments and accounting records.

Where payments are processed through third-party payment providers, those providers may collect and process payment card or bank details directly. We do not intentionally retain full payment card details unless this is necessary, lawful and appropriately secured.

3.4 Employment and Recruitment Information

If you apply for a job or work with us as an employee or contractor, we may collect relevant recruitment, contact, employment, qualification, right-to-work, payroll and other employment-related information, where appropriate and lawful.

3.5 Technical Information

If we operate a website or online booking system, we may collect technical information such as IP addresses, browser type, device information, website usage data and cookie preferences, where applicable.

4. How We Collect Your Information

We may collect personal information:

Directly from you when you contact us, request a quotation or book a cleaning service.
When you communicate with us by telephone, email, online forms or messaging services.
When we provide cleaning services at your home or business premises.
Through invoices, payment records and service agreements.
From employees, contractors or authorised representatives, where appropriate.
From third-party service providers or publicly available sources, where lawful and necessary.
Automatically through our website, where applicable and subject to relevant cookie requirements.

We will only collect personal information that is reasonably necessary for the relevant purpose.

5. How We Use Your Personal Information

We may use your personal information for the following purposes:

To respond to enquiries and provide quotations.
To arrange, manage and deliver cleaning services.
To communicate about appointments, cancellations and changes to bookings.
To manage customer accounts, invoices and payments.
To maintain business and financial records.
To respond to feedback, complaints and disputes.
To manage employees, contractors and recruitment.
To protect our staff, customers, property and business operations.
To comply with legal, regulatory, tax and accounting obligations.
To establish, exercise or defend legal claims.
To send marketing communications where legally permitted.
To maintain and improve our services and website, where applicable.

We will not use your personal data for purposes that are incompatible with the purposes explained in this Privacy Policy without providing further information where required by law.

6. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal data. Depending on the circumstances, we may rely on the following lawful bases:

Contract: Where processing is necessary to provide a quotation, enter into a service agreement or deliver cleaning services you have requested.

Legal obligation: Where processing is necessary to comply with legal requirements, including tax, accounting and employment obligations.

Legitimate interests: Where processing is necessary for our legitimate business interests, such as managing customer relationships, maintaining business records, preventing fraud, handling disputes and improving our services, provided those interests do not override your rights and freedoms.

Consent: Where you have given consent for a particular purpose, such as certain forms of direct marketing or the use of non-essential cookies, where consent is required.

Vital interests or other applicable legal grounds: Where processing is necessary in exceptional circumstances recognised by applicable data protection law.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

7. Sharing Your Personal Information

We do not sell your personal information to third parties.

We may share personal data with the following categories of recipients when necessary and lawful:

Employees and authorised contractors who need the information to perform their duties.
Subcontracted cleaning personnel involved in delivering the agreed services.
Payment processors, banks and accounting providers.
IT, website hosting, email and business software providers.
Professional advisers, including accountants, insurers and legal advisers.
Government authorities, regulators, courts or law enforcement agencies where required or permitted by law.
Other parties where you have requested or authorised the disclosure, or where disclosure is otherwise lawful.

We expect service providers who process personal data on our behalf to protect it appropriately and to use it only in accordance with our instructions and applicable law.

8. International Transfers

We generally aim to keep personal data within the United Kingdom or other locations where appropriate safeguards are in place.

If personal data is transferred outside the United Kingdom, we will ensure that the transfer complies with applicable data protection legislation. Depending on the circumstances, this may include transferring data to a country recognised as providing adequate protection or implementing appropriate safeguards, such as an approved international data transfer agreement.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, tax and reporting requirements.

Retention periods may vary depending on the type of information and the circumstances. For example:

Customer enquiries: For as long as necessary to respond to the enquiry and manage any follow-up.
Bookings and service records: For the duration of the customer relationship and a reasonable period afterwards to manage queries, complaints and potential legal claims.
Invoices and financial records: For the period required by applicable tax and accounting laws.
Employment records: For the period necessary to manage employment and comply with relevant legal obligations.
Marketing information: Until you unsubscribe, withdraw consent where applicable, or the information is no longer needed.

When personal information is no longer required, we will securely delete it, destroy it or anonymise it, unless we are legally required or permitted to retain it for longer.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

These measures may include restricting access to personal information, using appropriate passwords and security controls, maintaining secure records and limiting information to those who need it for legitimate business purposes.

However, no method of transmitting information over the internet or storing electronic information is completely secure. We cannot guarantee absolute security, but we will take reasonable steps to protect the information we hold.

11. Your Data Protection Rights

Subject to applicable law and any relevant exemptions, you may have the following rights:

Right of access: To request a copy of the personal data we hold about you.

Right to rectification: To request that inaccurate or incomplete personal data be corrected.

Right to erasure: To request that your personal data be deleted in certain circumstances.

Right to restriction: To request that we restrict the processing of your personal data in certain circumstances.

Right to data portability: To request your personal data in a structured, commonly used and machine-readable format where the legal conditions apply.

Right to object: To object to certain types of processing, including processing based on legitimate interests and direct marketing.

Right to withdraw consent: To withdraw consent at any time where we rely on consent as our lawful basis.

Rights relating to automated decision-making: To benefit from protections relating to certain solely automated decisions where applicable under data protection law.

To exercise your rights, please contact us using the contact details provided in our business communications. We may need to verify your identity before responding.

We will respond within the time limits required by applicable law. Exercising these rights is generally free of charge, although exceptions may apply in certain circumstances.

12. Marketing Communications

We may send you information about our cleaning services, offers or business updates where permitted by applicable marketing and data protection laws.

Where consent is required, we will obtain it before sending marketing communications.

You can opt out of marketing communications at any time by following the unsubscribe instructions in the communication or contacting us directly.

Even if you opt out of marketing, we may still send essential service-related communications, such as booking confirmations, invoices and important updates about services you have requested.

13. Cookies and Website Tracking

If we operate a website that uses cookies or similar technologies, these may be used to ensure the website functions properly, remember preferences, understand website usage or support other website features.

Strictly necessary cookies may be used where permitted by law. We will obtain consent before using non-essential cookies where required.

You may be able to manage cookie preferences through our website's cookie settings or your browser settings.

This section applies only to the extent that we use cookies or similar technologies on our website.

14. Personal Data Breaches

If a personal data breach occurs, we will assess the incident and take appropriate steps to contain it, investigate the cause and reduce any potential harm.

Where required by law, we will notify the Information Commissioner's Office (ICO) and affected individuals within the applicable time limits.

15. Children's Privacy

Our cleaning services are generally intended for adults, households and businesses. We do not knowingly collect personal information directly from children unless it is necessary, lawful and appropriate in the circumstances.

Where personal data relating to a child is collected, we will handle it in accordance with applicable data protection requirements.

16. Third-Party Websites and Services

Our communications or website may contain links to third-party websites, booking systems or payment services.

We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to read their privacy policies before providing them with personal information.

17. Complaints and the Information Commissioner's Office

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Website: https://ico.org.uk/

You can find information about making a complaint and your data protection rights on the ICO website.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, data processing practices or legal requirements.

Any updated version will be made available through our website or other appropriate communication channels. The “Last updated” date at the beginning of this policy will be revised when changes are made.

19. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or need further information about how your personal data is processed, please contact: